Refund & cancellation policy

How payments for StrangerYaar Premium work, and when you get your money back.

Last updated October 2026

What you are paying for

Premium is an optional, digital upgrade that unlocks extras for a fixed time, such as faster matching, choosing to match with girls or boys, sending photos and a profile photo. Chatting on StrangerYaar is free without it. The plans on sale right now (prices in Indian rupees; outside India the dollar price shown in brackets applies, paid in US dollars):

₹19 ($0.59 outside India) for 1 day
₹59 ($1.99 outside India) for 7 days (1 week)
₹149 ($4.99 outside India) for 30 days

The price and length of each plan are shown before you pay. Payments are processed by Cashfree Payments (UPI, cards, net banking and wallets in India; international cards outside India); we never see your card, UPI or bank details.

Delivery

Premium is delivered instantly: it switches on in your account as soon as the payment is confirmed, usually within seconds. UPI payments can occasionally take a few minutes to confirm; Premium then switches on by itself, and you don't need to pay again. Nothing is shipped.

Cancellation

There is nothing to cancel. Premium is a one-time payment and never renews automatically, so we will never charge you again unless you choose to buy more time yourself. When your Premium time ends, you go back to the free version and keep your profile and friends.

When you get a refund

You were charged but Premium didn't switch on. If the payment is confirmed on our side and Premium is still off after a few minutes, we will either switch it on or refund you in full.
You were charged twice for the same purchase. We refund the extra payment in full.
Your payment failed but the money left your account. Your bank or Cashfree normally reverses this on its own within 5–7 working days. If it doesn't, write to us with the details and we'll chase it.

When we can't refund

Because Premium starts immediately, we don't refund unused time, or refund because you changed your mind after Premium was switched on.
If your account is suspended or banned for breaking the terms, the remaining Premium time is not refunded.
If you delete your account, the remaining Premium time is not refunded.

How to ask for a refund

Email [email protected] within 7 days of the payment, from the email address you saved your account with, and include:

the date and amount of the payment,
your Cashfree payment ID or order ID (in the payment confirmation from your bank or UPI app), and
a short description of what went wrong.

We aim to reply within 2 working days. Approved refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it in your statement.

When a payment is refunded in full, the Premium time it paid for is removed from your account automatically. If you bought Premium more than once, only the refunded purchase's time is taken back.

Still stuck?

See our contact page. For complaints you can also write to our grievance officer at [email protected].